FAQ
- 01
We want your new garment or accessory to reach your den as quickly as possible. The total time depends on whether your order is a pre-order or if it’s already in stock.
For Pre-Orders (Approximate total time: 4 weeks):
Payment Processing: About 3 business days for the financial magic to go “clink” and get everything in order.
Production: Approximately 2 weeks. This is where our team brings your garment or accessory to life with all our care and dedication.
Packing and Shipping: 2 business days to wrap it with all the attention it deserves and send it on its way to you.
Journey to Your Den: This depends on the shipping method you chose and how far away you are.
For In-Stock Orders (Approximate total time: 2 weeks):
Payment Processing: The same 3 business days of financial ritual.
Ready to Ship!: Since it’s already made and checked, it only takes about 2 business days to pack it with love and start its adventure.
Journey to Your Den: Same as above—depends entirely on the shipping service and your location.
Remember: All these timeframes are approximate and in business days (Monday through Friday).
- 02
Of course! We ship our designs worldwide (or most of it) so that all furries can wear them. 🌎
- 03
If your order hasn't been shipped yet, contact us quickly and we'll do our best to change it! 🏃💨 Remember that address changes may incur extra costs.
- 04
We would love to reach all corners of the furry world! However, at the moment, our carriers do not offer coverage in that area. We are working to expand our shipping network and we hope to be able to reach you soon. 🗺️
