We want your new garment or accessory to reach your den as quickly as possible. The total time depends on whether your order is a pre-order or if it’s already in stock.For Pre-Orders (Approximate total time: 4 weeks):Payment Processing: About 5 business days for the financial magic to go “clink” and get everything in order.Production: Approximately 2 weeks. This is where our team brings your garment or accessory to life with all our care and dedication.Packing and Shipping: 2 business days to wrap it with all the attention it deserves and send it on its way to you.Journey to Your Den: This depends on the shipping method you chose and how far away you are.For In-Stock Orders (Approximate total time: 2 weeks):Payment Processing: The same 5 business days of financial ritual.Ready to Ship!: Since it’s already made and checked, it only takes about 2 business days to pack it with love and start its adventure.Journey to Your Den: Same as above—depends entirely on the shipping service and your location.Remember: All these timeframes are approximate and in business days (Monday through Friday).

Of course! We ship our designs worldwide (or most of it) so that all furries can wear them. 🌎

If your order hasn't been shipped yet, contact us quickly and we'll do our best to change it! 🏃💨 Remember that address changes may incur extra costs.

Your shipping costs are lower the more products you add to your order. We offer a reduction in shipping costs the more products you add to your shopping cart. For more information, please read the Shipping Costs section in Shipping and Returns.

To qualify for free shipping, we use a simple "unit" system based on the type of product:1 Unit: Almost all our products (t-shirts, hoodies, dakimakuras, etc.) count as 1 unit each.0.1 Units: Each keychain or standee counts as 0.1 units.Free shipping is activated when you reach a minimum number of units in your cart, depending on your destination:For Mexico: You need 1 unit or more (e.g., 1 t-shirt or 10 keychains).For the United States: You need 4 units or more (e.g., 4 t-shirts or a combination like 3 t-shirts + 10 keychains).Rest of the World: You need 10 units or more.Quick example:If you add 4 hoodie (1 unit) + 2 keychains (0.2 units), your cart totals 4.2 units. This would already qualify for free shipping to United States!The system automatically calculates the total units at checkout and applies the corresponding benefit.

We would love to reach all corners of the furry world! However, at the moment, our carriers do not offer coverage in that area. We are working to expand our shipping network and we hope to be able to reach you soon. 🗺️

This is our most comprehensive and worry-free shipping option. By choosing this method, you not only guarantee the fastest delivery for your order (5 - 10 business days), but you also pay upfront for all import charges and duties that your country's customs office might apply.No extra fees upon delivery: Unlike our other shipping methods—where the courier might request an additional tax payment before handing over your package—with this option, the final price you pay at checkout covers everything.Faster processing: Since taxes are prepaid, packages typically clear customs more quickly, avoiding bureaucratic delays and extra paperwork.Please note that this type of shipping is only available for shipments outside of Mexico.